Refund policy

At dndshop.in, we strive to provide you with the best quality products and an exceptional shopping experience. Please carefully review our Return & Refund Policy below to ensure a smooth process in case you encounter any issues with your order.

No Returns or Exchanges

Due to the nature of our products and the personalized nature of many of our items, we do not accept returns or exchanges for any purchases made on dndshop.in. We encourage you to carefully review product descriptions and images before making a purchase.

Damaged or Defective Products

If you receive a damaged or defective product, we are committed to resolving the issue as quickly as possible. Please follow the instructions below to initiate a claim:

Proof of Damage:
- Take clear photos and a video of the damaged or defective item, including packaging, if possible.
- Ensure the damage is clearly visible in both the photos and video.
Contact Us:
- Send the photos and video within 24 hours of receiving the parcel to our customer service team at dailyneeddeals@gmail.com.
Investigation & Resolution:
- Once we receive your claim, we will review the evidence and get back to you as quickly as possible to resolve the issue.
- If the claim is valid, we will offer you a replacement or store credit, depending on availability and the nature of the product.

Important Notes:

Claims for damaged or defective products must be reported within 24 hours of receiving your order.
Any claims made after this period will not be eligible for replacement or refund.
Please ensure that all items are inspected upon arrival to avoid delays in the claims process.

Contact Information

For any questions or concerns, please feel free to reach out to our customer service team at dailyneeddeals@gmail.com.

Thank you for choosing dndshop.in! We appreciate your understanding and cooperation in making your shopping experience with us smooth and enjoyable.